It has been learnt that the Customs EDI users are referring their grievances to several authorities instead of registering at ICEGATE Helpdesk (Toll free 1800-3010-1000 e-mail-, which cause unnecessary delay in redressing it. Importers/Exporters and CHAs are therefore, requested to register their grievances at ICEGATE Helpdesk first and obtain Ticket No. so that their problems, if any shall be resolved quickly.

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